HTC Touch Cell Phone Review

Reviewed by: Bonnie Cha
Edited by: Kent German
Reviewed on 6/7/07    Updated on: 6/18/07   


HTC, the company behind many of today's most popular Windows Mobile smart phones, is known for offering a broad range of devices. It has done petite, thin, and powerful, and it's even gone above and beyond traditional smart phones, as we saw at CTIA 2007 with the introduction of the HTC Shift and HTC Advantage. And now, the company has once again pushed the limits of design with its latest project: the HTC Touch.

Under the hood, the Touch isn't that different from its HTC and Windows Mobile 6 sibling, the T-Mobile Wing. Yet the HTC Touch makes its mark by offering TouchFLO, a brand-new userinterface that allows you to operate the smart phone just by swipingyour finger on the device's touch screen. It's innovative and cool, but it's also flawed. Our main concern is the lack of a sizable keyboard,which is a huge drawback for messaging fanatics, and it even slows downsimple tasks such as entering new contacts.

HTC is hoping to capture a broader consumer audience with the Touch--someone who is thinking of making the leap from a cell phone to a smart phone--and it's certainly a step in the right direction.It's fun to use, so we didn't feel like we were using a corporate-geared device. We also absolutely welcome the innovation in technology and design, as it opens up the doors to smarter and cooler phones. That said, we're not sure the HTC Touch is quite ready for mass consumption yet. There are some niggling design quirks, and performance can sometimes be sluggish. But mostly, if the company can find a better solution for text input (perhaps by the time it's finally released inthe States?), then the HTC Touch could certainly catch on. Bottom line: it's a good first effort, but we'd hold off for now.

Finally, we'd be remiss not to mention the Apple iPHone here. With its touch screen capability, there's a natural inclinationto compare the two. In fact, the Touch has already solicited a few,"Oh, so it's like the iPhone?" responses from casual observers. Will it rival the iPhone? We'll know in just a couple of weeks.

The HTC Touch is on sale now in the United Kingdom and will ship in the rest of Europe and Asia later this month. U.S. availability is expected during the second half of the year. No official word on pricing or carrier, but we'll keep you updated with any news and will re-evaluate the device once the we get the U.S. version of the HTC Touch.

Design
The HTC Touch is unlike any other smart phone thecompany has produced in a number of ways. Obviously, the TouchFlo interface is the biggest story, but the Touch also is the smallest touch screensmart phone that we've seen in recent memory. The handset measures apetite 3.9 inches long by 2.8 inches wide by 0.5 inch tall and weighs just 3.98 ounces, fitting nicely in the palm of your hand and easily slipping into a bag or pants pocket. Compare that to the bulky Palm Treo 755p (4 inches by 2.3 inches by 0.8 inch; 5.6 ounces) or Cingular 8525 (4.4 inches by 2.2 inches by 0.8 inch; 6.2 ounces). In addition, the device features a soft-touch finish (a la T-Mobile Dash), to give the device a nice, rubber like texture that makes the phone easy to grip.

Moving on to the touch screen. First off, the screen itself measures2.8 inches diagonally and displays 65,536 colors at a 240x320 pixelresolution. That's all pretty standard, but what sets the screen apart from other smart phones is the TouchFLO technology behind it. Basically, it allows you to operate certain portions of the smart phone with a series of finger swipes or taps. To complement this functionality, HTC also made some interface and menu changes so you can more easily access your messages, applications, and other pertinent information.

Starting with the home screen, if you've used Windows Mobile devices before, you'll notice a new look and feel right away. On top of the shortcuts to your contacts and calendar, you now have one-touch access to your messages, call list, frequently used applications, and even weather. Frankly, it reminds us of the Spb menu interface we saw, and whether it's a copycat or not, we appreciate the convenience of this new interface. From there, you then can dig deeper into the smartphone by dragging your thumb from the bottom of the screen (around the HTC logo) to the top. That will take you to a new screen where you cancycle through a 3D interface of three menu choices: Applications,Contacts, and Media by swiping your finger left to right or vice versa.Launching a program only requires a tap on the appropriate icon. To getback to the home page, just sweep from the top to the bottom of thedisplay.

The screen is also smart enough to know the difference between a tap and finger sweep, which comes in handy for scrolling through e-mails and Web pages. When checking out a Web site, a quick flick up or down will tell the Touch to automatically scroll through the page. You can then stop the action by tapping the screen. You can do this with your Office documents, e-mails, and more--all very cool.

Overall, it only took us a few minutes to get a good understanding of those commands, but we needed more time to learn how the touch screen works once you're in an application. For example, toexit out of a Word document, our natural inclination was to swipe the screen downward, similar to what's needed to get back to the home page.  But that's not the case. Rather, you press the X or OK box at the topright of the screen, or you can drag your finger upward to get back tothe 3D menu. Oh, another thing we noticed: the TouchFLO technology doesn't seem to work when you switch from portrait to landscape mode--oops.

However, our biggest beef with the HTC is that there's no easy way to enter text. Given the compact design, a full QWERTY keyboard is clearly out, but you're reduced to using a tiny virtual keyboard that absolutely requires the use of a stylus. I have pretty small hands and couldn't accurately type messages with my fingertips. Having nails may help, but the stylus is your best bet. It's true that the HTC Touch isn't meant to be a messaging machine for the power business user, but pecking out notes with the little stylus and onscreen keyboard just doesn't sound appealing or efficient. We really hope this is something HTC will reconsider or tweak in the future--perhaps before the device arrives in the States. On the bright side, the virtual dialpad for making phone calls is spacious and usable.

You do get some tactile controls on the HTC Touch. Below the display, you get tiny Talk and End buttons and a five-way navigation toggle. Along the right side, you'll find a camera activation key and the SIM card and microSD slots, which are protected by an attached cover. At first, we were pretty excited that you could side load your SIM card and the expandable media until we tried to access the slots.The flap is incredibly hard to open, and we tried using our nail, the stylus, and other sharp objects to crack it open. In the end, the easiest way to access these slots is to take off the back cover and then jimmy it open. But really, that kind of defeats the purpose of having it on the side, don't you think?


There's a volume rocker on the left side, a mini USB port and lanyard loop along the bottom edge, and a power button at the top. And finally,the phone's speaker and camera lens and self-portrait mirror arelocated on the back. The HTC Touch comes sleekly packaged with an ACadapter, a wired stereo headset, a microSD card, a USB cable, a protective pouch, a cell phone dongle, and reference material. Checkout our cell phone accessories page to learn how you can further personalize your device.

Features
Aside from the new interface, the HTC Touch doesn't offer anythingrevolutionary in the features department. At its core, the HTC Touch isstill a Windows Mobile smart phone, running the latest Windows Mobile 6 Professional Edition. We won't touch on all the details; instead we'll just highlight some of the bigger items and then delve into finite details when the U.S. model finally is launched later this year.

At this point, it's unclear whether the U.S. version of the Touch will be CDMA or GSM, but the new U.K. model is a tri-band GSM handset and offers a speakerphone, smart dialing, voice commands and dialing, and text and multimedia messaging. The address book is only limited by the available memory, and as always, the SIM card holds an additional 250 contacts. You can store up to 12 numbers for a single entry, as well as home and work addresses, e-mail, IM screen name, birthday, spouse'sname, and more. For caller ID purposes, you can pair a contact with aphoto, a caller group, or one of 20 polyphonic ringtones.

Wireless options on the HTC Touch include Wi-Fi and Bluetooth 2.0.  The Touch was able to find and connect to our test access point immediately, and we were surfing the Web in a matter of minutes. As for Bluetooth, the smart phone supports wireless headsets, hands-free kits, object exchange, file sharing, and A2DP for stereo Bluetooth headsets.

Finally, the HTC Touch is equipped with a 2-megapixel camera with 8xzoom and video-recording capabilities. The options are pretty standardfor a camera phone. You have your choice of five resolutions and fourquality settings. There's no flash, you do get white balance settings,including one for night shots, and various image effects. There's alsoa self timer, a time stamp option, a picture counter, and a flickeradjustment, among other things. For video, the Touch can capture clipswith or without sound in MPEG4, Motion JPEG, or H.263 format. There areonly two resolution choices, but you get the same white balance andcolor effect settings from the still camera.

Picture quality was OK. Overall, objects had good definition, and colors were mostly bright. However, there was some blurring in the middle and a hint of a yellow overtone. We also found that you had to hold the phone really still to get a decent shot. Video quality was subpar, as clips look extra pixelated.

Performance
We tested the tri-band (GSM 900/1800/1900; GPRS/EDGE) HTC Touch in San Francisco using Cingular/AT&T service, and call quality was OK. We could hear a slight background hiss when we talked to friends; not enough to prevent us from having a conversation or interacting with our bank's voice response system, butenough to be annoying. On the other hand, our callers reported excellent sound with crisp audio and little to no interference. Unfortunately, we didn't get great results from the speakerphone;voices sounded far away and echoed on both ends of the conversations.We were able to pair the Touch with the Logitech Mobile Traveler  Bluetooth headset with no problems.

Armed with a 201MHz TI OMAP850 processor and 128MB ROM/64MB RAM, general operation was a tad slow. With about 12MB of free program memory, there was often a few-second delay when opening applications.At first we thought our device just didn't register our touch commands,but it was really a performance issue. Launching any of the multimedia functions really did a number on the Touch, as the screen sometimes froze midway between the music player and menu screen. This happened on a number of occasions, and got to be quite frustrating. Listening to music through the phone's speakers isn't bad. There's plenty of volume,but it's lacking in bass, and unfortunately, you don't get much of a boost with the included pair of earbuds. Video clips were watchable inshort spurts.

The HTC Touch's battery is rated for 5 hours talk time and up to 8.3 days of standby time. In our battery tests, we were able to get 6 hours of talk time on a single charge